FAQs
💸 Offers & Discounts
How do I apply a discount code?
At checkout, enter your discount or promo code in the designated field. If valid, the discount will be applied instantly to your order.
How does the Buy 1 Get 1 offer work?
Simply add both eligible products to your cart. The discount will be applied automatically—no code needed!
Do you offer any prepaid discounts?
Yes! Pay online and instantly get 5% OFF, plus save ₹30 by skipping COD charges. A win-win!
📦 Shipping & Delivery
Do you offer free shipping?
Yes! Enjoy FREE Shipping on all domestic orders above ₹399 across India.
Do you ship internationally?
Yes! We ship to UK, USA, Canada, and Europe. Orders are dispatched within 48 hours and delivery takes 7–21 days depending on your location.
How can I track my order?
Track your order any time via: careberry.in/pages/tracking. You'll also receive an email with tracking details after dispatch.
Are customs duties included in international shipping?
Customs duties or taxes are not included. Customers are responsible for paying any charges imposed by their country.
🛒 Ordering & Payments
How do I place an order?
Browse products, click "Add to Bag," proceed to checkout, fill in your shipping details, choose a payment option, and place your order. Easy!
Can I ship to a different address than my billing one?
Yes! Just update the shipping address separately during checkout.
Is it safe to pay online?
Absolutely. We use secure encryption and SSL protection to keep your payment data safe.
Why was my payment declined?
It could be due to incorrect card info, low balance, or a gateway issue. Try again or switch payment methods.
What payment methods do you accept?
We accept Credit/Debit Cards, Net Banking, UPI, PayPal (for international), and Cash on Delivery (in India).
🔄 Returns & Cancellations
What is your return policy?
Returns accepted within 7 days (India) and 14 days (International) if the product is unopened and unused.
How do I return a product?
Email us at wecare@careberry.in or call +91 7700 93 2626 to initiate a return.
Can I cancel an order?
Yes—just email us within 12 hours of ordering. Once dispatched, cancellation isn’t possible.
How will I get my refund?
Refunds are processed to your original payment method within 7 business days of receiving the return.
